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Privacy Policy

At Frostwave Audio, we are committed to protecting the privacy and confidentiality of our users. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our website, products, and services. We encourage you to read this policy to understand how your personal information is handled.

  1. Information We Collect: 1.1 Personal Information: When you interact with Frostwave Audio, we may collect personal information such as your name, email address, and contact details. This information is voluntarily provided by you when you create an account, make a purchase, subscribe to our newsletter, or contact our customer support. 1.2 Usage Data: We may collect non-personal information about your interaction with our website, products, and services. This may include your IP address, browser type, operating system, device information, pages visited, and the time and date of your visit. We use this information to analyze trends, administer our website, and improve our offerings.
  2. Use of Information: 2.1 Personal Information: We may use your personal information to communicate with you, process your orders, provide customer support, deliver products and services, and send you newsletters and promotional materials. We may also use your information for internal purposes such as data analysis, research, and improving our products and services. 2.2 Usage Data: We utilize usage data to analyze user behavior, enhance our website’s functionality, optimize user experience, and improve our marketing strategies. This information is anonymized and aggregated, and it does not personally identify you.
  3. Data Sharing and Disclosure: 3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our products and services. These service providers may have access to your personal information only to perform tasks on our behalf and are obligated to maintain its confidentiality. 3.2 Legal Requirements: We may disclose your personal information if required to comply with applicable laws, regulations, legal processes, or governmental requests. We may also disclose information to protect our rights, safety, or property, or the rights, safety, or property of others.
  4. Data Security: 4.1 We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure. 4.2 Account Security: You are responsible for safeguarding your account credentials and preventing unauthorized access to your account. Please notify us immediately if you suspect any unauthorized activity or breach of security.
  5. Your Choices: 5.1 Opt-Out: You may choose to unsubscribe from our marketing communications by following the instructions provided in the email or contacting us directly. However, please note that we may still send you transactional or administrative messages regarding your account or purchases. 5.2 Access and Update: You may access and update your personal information by logging into your account or contacting our customer support. We will make reasonable efforts to accommodate your request, subject to any legal or contractual obligations.
  6. Changes to this Privacy Policy: 6.1 We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
  7. Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [contact information].

Last Updated: 23/06/2023

Frostwave Audio, founded by the renowned Nordic folk artist Danheim, also known as Reidar Schæfer Olsen, is dedicated to the creation and release of unique Scandinavian/Nordic instruments, captivating soundscapes, and a myriad of other upcoming products. Frostwave Audio's primary goal is to provide music producers and artists around the world with the enchanting essence of the North through our samples and virtual instruments.