Refund Policy
At Frostwave Audio, we strive to provide high-quality digital products. However, due to the nature of digital downloads, all sales are final. Refunds are only considered under the specific conditions outlined below.
Refund Eligibility
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Refund Requests Before Download:
- If you are a consumer who has not initiated the download, activation, or authorization of a product, and it’s been less than 14 days since your purchase, you are eligible for a refund.
- To request a refund, email us with your order details.
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Non-Refundable Products:
- Products where the serial has been registered, activated, or used without signs of a technical fault.
- Products downloaded or authorized within 14 days of purchase.
- Products purchased in an incorrect format for your system. Ensure your system meets the product’s requirements before purchase.
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Faulty or Defective Products:
- If a product is faulty, we will attempt to repair or replace it. Refunds will only be issued if the product cannot be repaired or replaced.
Refund Process
To request a refund, please provide:
- Your order number and the email address associated with your Frostwave Audio account.
- Details of your operating system (OS) and digital audio workstation (DAW), including version numbers.
- A clear explanation of your refund request. For technical issues, include relevant screenshots or documentation.
Refunds will be issued exclusively via the original payment method. Refund requests must be submitted within 30 days of purchase.
Technical Support Reminder
If you experience technical issues, please contact our support team. We are committed to helping you resolve any problems with our products.
Non-Refundable Fees
Transaction fees charged by payment processors are non-refundable. Refunds will only cover the product’s purchase price.
Policy Updates
Frostwave Audio reserves the right to update this refund policy at any time. Please refer to this page for the latest terms.